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We are a real team. Message us and a person answers.
contacto@krostyshop.com
The store owner's email, only for billing or formal paperwork. Claims and order support go through WhatsApp or Telegram (warranty claims within 48 hours, with your order number).
+58 412-2113750
Best if you already ordered: send us your order number.
Telegram
@krostyshopuniverse
Support and store announcements.
Anything we could do better, or something we got right? We actually read these.
Every day, 8:00 a.m. to 12:00 a.m. (Venezuela time). Orders placed overnight are recorded, keep their place in the queue and are processed from 8:00 a.m.
To help you faster, include your order number (you see it when you finish your purchase and in My account → My orders).