Frequently Asked Questions

We are a Venezuelan store for video game top-ups, gift cards, software licenses, Netflix activation and digital wallet top-ups (Zinli, Binance, Kontigo, Wally, PayPal and OKX), plus physical products and purchases on request. You pay in bolívars or with any other available method, and a person on our team processes your order as soon as they confirm your payment.

Yes. We deliver only official codes from each brand, bought from established suppliers, and our team applies top-ups to your account through the game's official store. Every purchase is backed by your order number.

Yes. For your security, all purchases are made with an account, which you create in a minute with your email, or in one click with Google or Discord. Having an account lets you see your order history, build up VIP/Royale tier with its automatic discounts and receive your birthday perk.

We accept: (1) Bolívars: Pago Móvil and bank transfer, stating the issuing bank, reference and payment screenshot; (2) Cash foreign currency: counter deposit at Bancamiga, Banesco or Banco de Venezuela, uploading the voucher photo; (3) Wallets and crypto: USDT (TRC20 or BEP20), Binance Pay, Zinli, Kontigo and OKX; and (4) your Krosty Wallet balance. We top up PayPal and Wally, but they are not store payment methods.

Once we confirm your payment, most orders are delivered in under 15 minutes. Payment confirmation is done by our team reviewing the receipt you upload: during business hours (8:00 a.m. to 12:00 a.m., Venezuela time) it usually takes a few minutes. Orders placed overnight keep their place in line and are processed from 8:00 a.m. Player ID top-ups and login-based top-ups are applied by an operator, one by one.

Gift cards are sent to your email and stay in My account, usually within minutes of payment confirmation (licenses can take up to 24 business hours). Game top-ups are applied to your account with the Player ID you entered or, for account-access games, with the login details you left at checkout. Wallet top-ups are credited to the destination account you entered.

Message us immediately on WhatsApp or Telegram before the top-up is processed. If the top-up has already been applied to the account you stated, it cannot be reversed — that is why we ask you to double-check the ID and region before paying.

Digital products (codes, PINs and top-ups) are non-refundable once issued, revealed or applied. We do refund 100% if delivery never happened: you cancel before dispatch, we cannot get the product, your payment could not be verified or you paid twice. And if a product arrives non-functional, let us know on WhatsApp or Telegram within 48 hours with a continuous video of the first redemption attempt and we replace it with an equivalent one; after that period there is no replacement or refund. Details in the Refund and Warranty Policy.

If your payment was confirmed but we cannot reach you within 3 days (because of incorrect details or a pending authorization), your order is removed from the pending list and the amount is recorded in your favor: message us on WhatsApp or Telegram whenever you can to complete it. After those 3 days we do not issue refunds. If the receipt does not match a payment that actually reached our accounts, the order is canceled.

Your tier is calculated over a monthly window (it resets on the 1st). You move up to VIP when you accumulate $150 or 15 completed orders in the month, and to Royale with $500 or 50 orders — whichever comes first. Important: only "Completed" orders count, meaning payment verified AND product delivered. The discount applies automatically: on game and social top-ups, VIP −2% and Royale −4%; on Gift Cards, licenses and streaming, VIP −1% and Royale −2%.

With full transparency: wallet top-ups and purchases on request (quotes) use a different model from the catalog. They already run on a bracketed fee (the higher the amount, the lower the fee percentage), published on each wallet's page. Since they are not part of the promotional catalog, they always stay at their set price, with no tier discount on top.

From any country. Prices are shown in USD and bolívars (rate updated daily). Keep in mind that some Gift Cards are US region and require an account in that region to be redeemed.

Yes: on WhatsApp and Telegram, every day from 8:00 a.m. to 12:00 a.m. (Venezuela time). When you write to us, include your order number (you see it on the confirmation screen and in My account → My orders) so we can help you faster.